Alibaba has opened its FlyZoo Hotel, an unmanned hotel in its hometown of Hangzhou. This represents the eCommerce giant’s first tangible step into the consumer-facing internet of things (IOT) space. The hotel uses smart interactive technology, especially facial recognition and features a robot reception able to recognise guests.
Alibaba robots provide room service functions like meal delivery. A voice-activated speaker can control all appliances in the guest’s room. Alibaba eCommerce platform Tmall oversees supply chain management.